Clyde Process Solutions plc

Annual Report & Accounts 2008

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Key Drivers > Market Driven > Customer Focused > Innovative Solutions Chairman's and CEO Statement Operating and Financial Review Directors' Report Directors and Advisors Corporate Governance Report AIM Rule Compliance Report Remuneration Committee Report

CUSTOMER FOCUSED

we improve the process
productivity of our customers
by solving their material
handling issues

Neil Gardiner, Customer Support Services Director, Clyde Materials Handling

Copper Smelting

The technologies we develop, the solutions we create and the services we deliver are all centred towards meeting the needs of our customers.

Our customers are typically leaders in their respective industries and they require our expertise to solve their material handling issues to ensure that their production processes operate reliably and efficiently.

Our customers operate in high growth markets, where there is increasing demand for the commodities they produce.

As a result, their production processes need to perform optimally in order to guarantee that output and productivity are at sufficient levels to meet existing demand.

In addition, process industries are under increasing regulatory and environmental pressure to ensure that their production facilities are not emitting pollutants into the atmosphere, whilst consuming low volumes of energy.

Our process solutions ensure that the raw materials that our customers require to fuel their productivity are transported in an enclosed pipeline and delivered to source in a reliable, energy efficient, environmentally sound manner.

For example, our technologies have been employed by a copper smelter to transport copper concentrate in an accurate, reliable, stable and environmentally beneficial manner, helping to deliver a continual supply of copper into the process as well as enabling the smelter to reduce energy costs, greenhouse gas emissions and improve productivity.

Once we have delivered a solution to a customer we provide an aftersales service that captures any further assistance our customers require with their particular system. This may come in the form of system support, process input or spares.

We will continue to engage closely with our customers to ensure that the technologies we build, the solutions we create, and the services we deliver, add value.